BBVA Compass in 5100 Clayton Rd, C-26

Customer Reviews about BBVA Compass:

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  I'm posting on my grandson page. My name is Xanthia Hill. I have been banking with BBVA over a year now and I went into the branch on 9/7/17 to deposit a cashiers check. The check was somewhat large and a 7day hold was placed on the check. No problem. I was also told that they had to order the money and that it would be there when I came back in on the 14th. On the 14th I return to the bank my funds have cleared. Then the cashier informs me that it will be another 7days before I can get cash. Then the cheaply dressed manager walks up and informs me that she cancelled the money and that the cashier wasn't allowed to order that amount of cash. Then I'm told to wait they have to get the amount approved. The manager and the teller are disappearing making phone calls acting as if I'm a criminal! I stood there a entire hour just for her to finally say she got the approval to order the money! I told the manager I feel like she is being prejudice due to the color of my skin! I'm like why do I have to stand here and wait on approval of funds you could've called me today and told me no funds would be here today! I'm appalled at how they handled me! They acted as if we were in slavery says and that people of color can't have money! The manager needs sensitivity training she sucks at custom service! I plan on switching to another branch! I want absolutely nothing further to do with her!!!
  By Seandrae Wesley, November 20, 2016

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